Booking Formalities
To confirm your party booking you must pay a minimum deposit of £10 per person. By paying your deposit you are accepting the terms and conditions.
For Christmas day a £10.00 per person deposit is required
For New Year’s Eve Packages a £50 per person deposit is required. Please note for New Years Eve the Ball & Buffet only tickets are limited and are sold once all the overnight packages have sold out.
ALL DEPOSITS ARE NON REFUNDABLE AND NON TRANSFERABLE.
No bookings will be provisionally held without a deposit.
COVID-19
If we have to cancel the event due to COVID then monies will be fully refundable.
If you have any guests that choose not to attend the event due to their own COVID concerns or guests that have to shield/isolate deposits or monies won’t be refunded.
Pre Orders & Dietary Requirements
Menu choices are to be decided on the night. No pre orders will be accepted. (Excludes Christmas Day)
Most special dietary requirements can be met. Please advise of any dietary requirements for your party and pre-orders for these guests only are to be received at least three weeks prior to the event.
Dietary Requirements must be received before the event, we are not able to accommodate dietary requirements when made aware on the day.
*Please note that menu choices for Christmas Day bookings are to be received at least four weeks prior to the day, including any special dietary requirements.
Under no circumstances will The Earl of Doncaster Hotel accept any request for a menu to be changed, altered or added to unless it is for a specific special dietary requirement (see above).
We do not permit refreshments, food or alcohol to be provided by any party other than the Hotel.
Seating Arrangements
Seating arrangement requests will only be considered on an individual basis. The Earl of Doncaster Hotel cannot guarantee any specific arrangement until final numbers for an event have been confirmed.
Groups of 3 or less attending the Christmas party nights will be allocated shared seating with other groups, as part of our efforts to accommodate all attendees.
Charges
Full and final balances must be received by Friday 1st November 2024. Any bookings made after that date; full payments will be required at the time of booking.
The following payment methods are accepted:
Cash, cheques, debit and credit cards.
Any extra charges incurred must be paid for on departure from the Hotel.
We may cancel your booking if you do not pay the outstanding balance due in the timescale as stated above.
The information in the brochure is correct at the time of printing. The Hotel reserves the right to amend its packages and prices at any time.
Bookings are subject to availability and the prices quoted at the time of booking.
Except in respect of changes to the rate of VAT, prices will not change once a booking has been made.
All prices are inclusive of service and VAT at the current rate. If the rate is altered our prices will be modified.
Cancellations by the Hotel
We will be entitled to cancel your booking without any liability at any time if:-
Your booking might in our reasonable opinion damage our reputation.
You are more than 30 days late in making any of your required payments.
You significantly alter the requirements of your booking so that it would no longer be beneficial to accept it.
Should this occur, we would endeavour to offer you a reasonable alternative choice of facilities.
No refunds of monies paid will be made for cancellation or decreases to numbers of guests attending.
Monies paid for non-arrivals are forfeited and cannot be transferred to cover food, drink or overnight accommodation for other members of the party.
Mid-Week Party nights may change venue, or the date may be rearranged if they do not reach the minimum numbers required.
Accommodation
The Hotel offers a reduced Bedroom Rate for the night of the Parties only. New Year’s Eve Packages apply separately.
On New Year’s Eve a supplementary charge of £60 applies for sole occupancy.
Children
Some programmes may not be suitable for Children under 16 years. Please enquire at the time of booking and all availability is dependent on the General Manager’s discretion.
On The Day
Menus are subject to change if the Management/Head Chef deem food items not to be of sufficient quality for our guests.
In some instances your internal venue may change dependent upon booked numbers. Any changes will only take place with the interest of the customer with the management always looking to offer you the best location.
We have to comply with various licensing and statutory regulations when running the Hotel. You agree to assist us in complying with such regulations, rules and requirements and details are a fair representation of what will be on offer, but certain details and dishes may change without prior notice.
Gratuities are at the guest’s discretion.
The Hotel accepts no responsibility for CDs, gifts, cards, keepsakes or any other items brought into the Hotel by you or your guests. We would suggest a member of the party take responsibility for the collection and safe keeping of these items.
Photography and video may be taken by the Hotel at some events.
Complaints
We would politely request that if you are at any point dissatisfied with your visit to the Hotel that you make a senior member of staff aware on the evening. Management will then supply you with an e-mail address to contact our Guest Relations Department, who will respond within 72 hours on most occasions. Complaints that have not been brought to the attention of a Manager during your visit will lead to a delay in investigation, and in many cases, will not be considered. The same applies for social media complaints and letters received by the Hotel.
Liability
The Hotel accepts no liability for loss or damage to property owned by or in the custody of the client/guest while that property is on the premises of the Hotel. The client is advised to arrange appropriate insurance cover.
Fireworks are not permitted on Hotel grounds.
The Hotel accepts no responsibility for death, bodily injury or disease arising from any cause whatsoever to persons visiting the premises, except for liability arising due to negligence of the owners, its servants, employees or responsibility.
The client hereby undertakes to indemnify the Hotel for the damage to the premises or contents whether or not owned by the Hotel caused by the activities of any person attending the function.
The client shall ensure that the client’s guests observe a high standard of behaviour, including children, to avoid embarrassing situations. The Hotel reserves the right to expel any guest behaving in a manner which it regards as detrimental to the standing of the Hotel or likely to cause inconvenience or annoyance to other Hotel guests or local residents. In the
event of the Hotel expelling a guest it shall not be obliged to pay compensation to the guest or client.
The client agrees to pay the Hotel for any food, beverages or other services not provided for in this contract but made available upon request of the client unless the Hotel has been specifically instructed in writing to obtain cash settlements direct from the persons receiving
such services.
The Hotel shall not be liable for any breech of this contract because of strikes, labour disputes, accidents or other causes beyond their control.
In the event of the foregoing occurring the Hotel shall offer the client an alternative venue if it is available, failing which the Hotel will terminate the contract and refund the deposit. The Hotel’s obligation to compensate the client will be limited to the obligation of repaying the
deposit.
Valid only on the date of the event.
